Visiting Merchant Square
We are excited to welcome you back to Merchant Square. Your safety is our number one priority and we’ve been working hard to make sure that Merchant Square is as safe as possible for everyone that lives, works or visits here. Our new safety measures in place can be seen below and for any questions, please feel free to get in touch by email.
From June 1st we opened all our seating areas on the estate which are marked with foot stencils to ensure everyone practices social distancing.
From June 15th all our green spaces including the Floating Pocket Park are back open to enjoy.
We have placed new signage and ground markings to help keep everyone a safe distance in seating areas or when walking around. Our Floating Pocket Park capacity has also been reduced to ensure that social distancing can be respected whilst enjoying the space. Our team in green will be happy to assist with any questions you may have on new safety measures and guidance.
We advise everyone to keep washing their hands or hand sanitise as per government guidance.
Our team continue to keep Merchant Square clean with extra attention to any surfaces such as handrails, bike racks and benches.
We encourage travel to Merchant Square by foot or bike and have introduced new travel maps (see images below) to help you with your journey. There are three locations around Merchant Square with Santander bike hire and we have also added additional bike racks beside 5 Merchant Square at North Wharf Road.
Other bike racks can be seen located beside The Point on North Wharf Road, beside GoBoat and in front of 9 Harbet Road.
Co-op and Marks and Spencer’s Simply Food are currently open. Please see our website for opening times.
Places to eat and drink
All our on-site restaurants are now re-opened and you can also enjoy takeaway food from our food trucks in West Plaza. Please remember to follow any social distancing floor markings when visiting our street food team and follow government guidance when visiting our hospitality establishments.
Our estate bathrooms located beside Pizza Express are currently open from 10am – 6pm each day. Our team in green are happy to assist in directing you to this location. Enhanced cleaning routines are in place for these facilities.
Is the Floating Pocket Park open?
Our Floating Pocket Park is now open, but we have reduced our capacity for your safety. There will be seating markers to help you social distance when using this space.
Are the fountains open?
Our fountains are back on.
Are the bridges lifting?
Our bridge lifts have now resumed as normal. You can see the Rolling Bridge curl and Fan bridge raise every Wednesday and Friday 12PM and Saturday at 2PM.
Can you sit outside and picnic?
Yes, our grass areas, amphitheatres, steps and Floating Pocket Park are all open to enjoy. Please adhere to any guidance and markings we have put in place.
Is the street food market back open?
We currently have four food trucks back operating in the West Plaza beside St. Mary’s bridge.
Will there be any summer events?
Yes we have had our summer events and look forward to sharing with your our winter plans.
Are the leisure facilities open?
Virgin Active gym is currently closed but we are planning to organise open-air exercise classes and our beach for volleyball soon.
Our stand-up paddleboarding specialist Active 360 are now back on the water taking private sessions. GoBoat London and their self-drive boats have also now opened with new regulations which can be seen on their website.
Is Station Bridge lift operating?
Station Bridge is back in service. The lift is also operating at minimum capacity, please ensure to social distance or wait your turn. The stairs at Station Bridge beside Canalside Walk will be open soon.
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